Customer Support Engineer - International Alumni Job Network

Customer Support Engineer

Surat, India (भारत)

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


Role Summary:

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area


Essential Responsibilities:

Technical: Maintains all models specific to a modality in the assigned area.

Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.

Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.Acts to ensure satisfaction to primary customers.

LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.

Business growth: Assists in the growth and direction of business in his/her geographic area.

Productivity: Responsible for Warranty and PMS contract cost control.

Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.

Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement


Qualifications/Requirements:

Qualified to Electrical, Electronics, Medical Electronics Degree level or equivalent.

Strong Technical knowledge & analytical skills.

2-4 years Field Services experience working on medical equipment, preferably MR, CT, Cathlab Comprehensive knowledge of a specific modality or multi-modalities.

Sought by others for guidance and advice.

Proficiency in English.

Ability to work independently with minimum direction.

High work standards and quality.Initiative and motivation.

Plans and organizes work effectively.

Excellent communications, listening and interpersonal skills


Desired Characteristics:

1) Strong technical knowledge & working experience on medical equipment field service 

2) Ability to effectively communicate within all levels of the organization 

3) Demonstrated collaboration, negotiation & conflict resolution skills

4) Excellent oral communication & report-writing skills

Locations: India; Ahmedabad, Surat