Senior Officer/ Employee Benefits Administration and Services

Manulife (Hong Kong) | More jobs from Manulife (Hong Kong)
Senior Officer/ Employee Benefits Administration and Services

Job description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Role Summary

Deliver “One-stop EB Solution” and “Best-in-Class” services to provident funds customers and various distribution channels. Provide professional administrative supports and services to delight customers’ needs and expectation in provident funds scheme administration.

Job Responsibilities

  • Support and handle daily administrative and coordination duties in operation team of Employee Benefits
  • Support compliance & control requirements in relation to the Employee Benefits operation team
  • Assist in the development and execution of effective controls on monitoring of various processing functions and ensure such to be complied with the MPF regulatory requirements
  • Support daily operation of the MPF Personal Account administration & services
  • Support handling customer complaints
  • Identify opportunities for on-going risk control efficiencies and participate in various EB improvement initiatives
  • Provide MIS data to facilitate review by management

Experience & Qualifications

  • Degree/diploma holder
  • 5 years’ work experience in operation of Mandatory Provident Funds operation


  • Good communication skills in English and Chinese, both spoken and written
  • Good analytical, problem-solving and communication skills
  • Attend to details and able to work independent
  • PC literate in MS Office, including Word, Excel, PowerPoint and Chinese Word-processing


02 Jan 2018



Hong Kong, Hong Kong

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Senior Officer/ Employee Benefits Administration and Services

Manulife (Hong Kong)